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Our 100% Satisfaction Guarantee
We understand that returns are sometimes necessary for a wide variety of reasons. We want to provide you the best customer service possible and for that reason we offer our 100% Customer Satisfaction Guarantee.
You can return any item on the site –excluding adult movies* –Condoms*, Dildos*, masturbators* for any reason whatsoever during the first 30 days of ownership. Contact our passionate customer service and we will work with you to come up with the best solution for your situation by: replacing, substituting or refunding your money.
If an item does not perform because of a manufacturer’s defect, then return it to us. We’ll replace it without charge.
*For sanitary/hygienic purposes, ALL SALES ARE FINAL. When you receive your package, promptly check/test the items to make sure the items are working. We will credit or exchange for DEFECTIVE items only (or for any shipping errors made by us).
Please contact us within 30 days from the date you submitted your order. Remember to keep/save the original package for your item. Defective or Incorrect Items returned without original packaging will NOT be refunded so please keep all packaging for the 30 day return period. If you have further questions or problems, please contact us.
In the unlikely event of someone stealing your credit card number, Totallypassion.com wants to make sure you’re not the one paying the price. Under the Fair Credit Billing Act, your bank cannot hold you responsible for more than $50.00 of fraudulent charges. If your bank does try to bill you for the unauthorized charges, then we’ll cover it ourselves – up to the $50.00 limit. To qualify for this, you must contact us and show that the unauthorized use of your credit card resulted through no fault of your own from making a purchase at www.totallypassion.com on our secure server.
How To Return An Item
For your convenience, we’ve streamlined the returns process to make it as quick and convenient as possible. Just follow these simple steps:
- For the fastest possible service, Contact our Customer Service directly about returning the item By Email
- After determining a course of action with a customer service agent, pack up the item and The Returns Request Form. And continue according to the advice you got.
Please allow up to 3-4 weeks for us to receive and process your return. If you have a question at any time regarding the status of your return, you can request an update by Contacting our Customer Service.